I just purchased internet with hugged net due to moving into a place someone had an outlandish bill with century link(great service) they Have not came out and installed anything yet; what I'm asking is should I try to fond service somewhere else? Can I cancel the contract since ity hasn't started yet and get my money back?

Yes-get out now!!!-I was foolish and stuck out the 2 year contract of hit and miss service -just got off the phone after 45 minutes trying to close my contract-had the connection drop (verizon phone here is excellent-huges must use their own service ) what a pain in the you know where. bubuy hugesnet- I'll never be back or refer you to anyone

Paraphrasing what Chris said, "This is a support forum and the majority of the topics discussed here are to help people who have concerns with their service." Most of the "get out now" comments you read on a support forum are from people like rayconn02 who have had a service problem that wasn't resolved for whatever reason. That was his first post here so we may never know what the problem is or whether it could be fixed. Many people have had their problems fixed here. Hughesnet currently has about about 1 million customers, and about 8,000 have posted here at one time or another. If you do the math, that's about 8 customers out of 1,000 who have posted here, and not all of those posts are negative. I'm a retailer and I have over 500 customers, most in outlying areas with no cable or DSL, and they can all call me if there's a problem. If a system is installed correctly, preferable by a local retailer who will take better care of you, then it truly does work very well.Every Internet Service Provider (ISP) has unhappy customers at one point or another. Nonetheless, I recommend you consider your local options, and not just because some customer with one ISP is unhappy.

Depends on what area you're in and how you want to use your Internet connection. As a general rule, Cable Internet will be faster and cheaper than satellite, and usually has no (advertised) data cap.And, yes, you can cancel your HughesNet service order anytime before installation with no problem.

Speaking as a 11 year Hughes subscriber:Hughesnet sat internet is a connection type of "last resort".So much depends on your location. A quality installation is also important.While Hughesnet has data limits, there are no automatic "overage fees".There is no way that a sat connection can compare to a ground based ISP such as Cable, Fiber or a WISP.If your alternative is cellular, then a careful look at the data limits and how overages are applied.My Hughes system runs very well, but then again I have taken the time to understand my systems limits and how to get the most from it. There is a learning curve.VPN, FPS games, streaming in general and in HD in particular are a no-no as well as VOIP unless you go with the Hughes "house brand".I have the 50/50 GB @ 15 Mbps Ultra plan available in my area and routinely get 20% above my plans rated max speed.Again, much depends upon your location as far as system and plan availability as well as beam/gateway loading.Just my opinion.

Hi Detra,Thank you for posting and welcome to the community! Alan is correct in his explanation. Hughes satellite internet is a great service for those who have little options in their area. This is a support forum and the majority of the topics discussed here are to help people who have concerns with their service. However I'm sure our community here will be able to offer some good quality feedback.- Chris

After reading all the negative reviews and complaints should I stop my purchase of Hughes net service before they come out and install it?

Melissa Butler
New Member
9 years ago
I have the HT 1100 modem, how do I know if it is an Jupiter, brand new dish !!!???
Pawnee County
New Member
10 years ago
Hey Brandon

I stream music all the time without any video Soma or other radio doesn't use very much data at all.
Brandon Carter
New Member
10 years ago
Their not there... Jmtay200... If you stream or have access to other otptions, then please go with them... If there's a problem create a new problem forum with case #, or the issue... Don't influence others by your experience, unless it's validated...
Brandon Carter
New Member
10 years ago
Actually you can cancel within the first 30DAYS OF THE INSTALL.. Contract , 2yrs, starts day 31... 30 days after your activation... If cable is available, take it... If not Hughes can support any business or personal needs... Unless you want to stream music/videos... If you do choose the replay option as SD not HD...
margie2
New Member
10 years ago
I have had good service overall....it is more expensive but if you live in an area where no one will service you with high speed internet, it is very reasonable....I wish there was not a download allowance, but once you get used it, it's not bad. I have had equipment break down and they serviced me with no problems....I highly recommend HughesNet if you can't get other service....no place is going to give you everything you want.
jmtay200
New Member
10 years ago
I really regret this company I would not use them at all they have slow speeds and regulate the data to manage there service and just flat out lie about it
Chris Wells
New Member
10 years ago
cuddlebug, I have had Hughes for about one year now and I have had nothing but problems since the upgrade to Gen4. Oh, I get the internet fine but for some reason, and technical support cannot figure it out, I cannot sign into the Dashboard to review my account with Hughes. Despite these problems, I am lucky as we also subscribe to cable with Verizon, and there is no comparison in the quality of reception. Yes, before I found out about all the problems with Hughes, I got locked into a 2 year contract, 1 year to go, at which time I do not see any need to continue with Hughes unless they can make some drastic changes. I wanted to go into business with the internet but you cannot move the equipment without permission from Hughes and this will cause me some problems as I would be on-the -road quite often.
Chris11
Alum
10 years ago
Hi JdyPat,

Please create a new post and remember to include a recent case number or the serial number on the back/bottom of your modems serial so we can better assist you.

Thank you,
Chris
gastank
New Member
10 years ago
I have just gotten Gen4 a I have no problems..
JdyPat Lynch Ga
New Member
10 years ago
i had good service for 8 years with hughesnet.. then i upgraded to gen 4. nothing but trouble since then. suddenly i run out of broadband after 3 days when i had seldom used my allotment up in the whole 8 years. my broadband is flying out the window and there is no explanation for it. since im out in the wilderness this is my only hope for internet and they are eating me alive because of that. now t hey are denying that i paid my last bill and even after talking with my bank and two faxes from my bank acknowledging that i did pay my bill the service is still turned off. they deny that the payment was paid at all even aft er two conversations with the bank and two faxes from the bank. they lie on every phone call. it would be easier if i could understand a few words from the representive. surely some american is needing a job and can talk so they can be understood.. im so sick of this ..they have accused me of fraud and turned it over to a fraud team.. how can i be guilty of fraud when they have all the money i owe them? if i had any othe choice i would definately not ever say the word hughesnet again as long as i live. Excede has the same complaints against them as hughesnet so they are not a choice either.