Forum Discussion
AutoPay Question
Does the Due Date for an AutoPay customer have to be the same date the bill is created? It appears the AutoPay amount hit my financial institution before I received the notification my bill was read...
Having time to pay my bill is not my point. Having time to review my bill for accuracy before I’m charged is. What if there is a billing mistake and I’m overcharged? How long will it take to be refunded? I’m guessing the answer is going to be “it will show as a credit on my next statement.” Just curious... are you a Hughesnet employee?
Firstly, no, I'm not a HughesNet employee, but rather a longtime customer and longtime Community member.
Regarding refunds, once a refund has been issued it normally takes up to ten business days for it to be reflected, depending on the financial institution. However, the chance of being overcharged for something is extremely small. Barring state or jurisdictional taxes changing or a plan or special discount ending, your bill is exactly the same every single month, and always generated on the same date.
