I was doubled charged on my last bill.
On June 22 of 2026 I was double charged on my bill. I contacted customer service and denied account credit and the lady said the funds would be deposited in 24 to 48 hours. It's been a week now ( 5 actually business days). Still no sign of the funds being sent. When I check the app it says -120 owed. How do I resolve this and get my double charge back
Charging me for running out of MG...
Why are u telling me that i am about to run out of mg.. When we aren't around our internet that much down here.. And I am the only one that uses it when we are here. I am not paying for more stuff for my internet then I already have. I would like for you to credit my account for what u are trying to charge me for. Sincerely Terri YoungYou can get in but, you can never get out.
My elderly father has past away. Before he died he gave me access to the Hughesnet account. All account details I have; I manage anything with his Hughenet service. On April 13, 2026 I called to cancel all services. I had an interaction with a phone "support" person that was very distressing and disturbing. He said I need to file a death certificate. I can't tell you how much time I have spent trying to download a document-- once the site was down, once it doesn't recognize the information-- instructs me to please call the number-- the same one where I was treated rudely. I don't need this on top of all the other stress over the loss. I GET NO HELP -- We notified Hughesnet we want to close this account on April 13, 2026. Period. What **bleep**.
Bill is never right
I can’t tell you how many times I have called Hughes net about my billing. I was promised at the time I changed my plan to 200.25 service plan that the price would not increase from the total $71.48 that I had been paying. I was told I would get service credits each month until the commitment was over if I would change to this plan. I have had to call every month to 2 months and they say the issue is resolved and I will be charged this amount just to find that I am being charged the full amount. I have spent countless hours on the phone with representatives and supervisors and told the issue is resolved just to find out it isn’t. I am goi g to have to call yet again today but I’ll tell you… I will be canceling my service as soon as I can because of this issue!!
No statement and website & app does work half time
Had them for about 6 mths now! I would use the app to look at my bill statement a few days before bill is due to auto pay, it always showed it! But There has been many times Iv tried to go on app make my payment early wouldn’t go through! Ok well now my bill is due tomorrow on the 8th well it’s still showing October bill statement app and website! Iv chatted with 2 different CS and asked about payment they gave 2 different amounts! I asked if they could email me my bill statement they said that it wasn’t showing g because it hasn’t came out yet and that couldn’t send it due to it hasn’t came out yet! So they want me to make an auto payment without seeing a statement! This is crazy! Anybody else having this problem? Also it seems like my PD runs out like in the first week!
No Pro-rated refund
I cancelled my service on6/7/25 but my bill was paid on 5/27/25 and Hughesnet refuses to stop my service until the next billing cycle and no pro-rate my billing and credit me from the 6th-27th. Said it was my fault and I should not of paid for the next billing period. It was set up to automatically come out of my account and I needed service until the 6th. is there a way to get credit for unused service!