Forum Discussion

Agostini's avatar
Agostini
Freshman
7 years ago

Being charged for services I never should have been sold in the first place

So, I needed to set up internet at a remote office for a couple of years.  I read about Hughes net and had some sales info that was sent to my house on occasion.  So I called and explained we needed ...
Early Termination Fee
False sales claim
unrealistic termination fees
  • Brooke's avatar
    Brooke
    7 years ago

    Agostini, I've heard back regarding your Sales call and I have private messaged you with further details. 

     

    -Brooke

Brooke's avatar
Brooke
Alum

Hello Agostini, welcome to the community and thank you for bringing this to our attention. I've put in a request to have your Sales called reviewed, it can be a few days before we hear back with any news. Once I have heard back regarding your call, I will notify you as early as I can. 

 

I appreciate your patience while we get to the bottom of this. 

-Brooke

Agostini's avatar
Agostini
Freshman
7 years ago

Hi Brooke, Thanks for the response.  I had several calls with more than one rep.  I believe I spoke to a Lesley Phifer and a Heather Rakestraw over a some days around the 10th or so of July.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Agostini

     

    I'm reasonably sure that the only call they can actually review is your original sales call (the one from when you signed up for the service), though they can probably see highlight notes from calls made after the service was installed.  

  • Brooke's avatar
    Brooke
    Alum
    7 years ago

    Agostini, I've heard back regarding your Sales call and I have private messaged you with further details. 

     

    -Brooke

    • Agostini's avatar
      Agostini
      Freshman
      7 years ago

      Brooke,

      Thanks for taking care of this so promptly!

      • Brooke's avatar
        Brooke
        Alum
        7 years ago

        Of course, glad I was able to help :)

        -Brooke