I used to receive my monthly statement in my email account, but have not since everything was changed a few months ago. Since I had a billing error this month, (which was not resolved satisfactorially) I would like to know why it stopped being sent each month.
The Hughes mods will not be here until Monday, but in the meantime, have you tried checking Notifications, under My Account? There are two sliders there, one for "bill generated" and one for "bill due," which can be set to on or off. I'm not sure if either of them will send you the actual bill, though. I've never used either of them, but you may want to give it a try and see what happens.
Thanks...I checked what you sugested and they are both on. (green)
Hi farmerhugh,
Thanks for posting. I pulled up your account and I see you were still subscribed to get e-mail notifications. I re-subscribed you just now, hopefully they will start coming in again. Are you receiving any other e-mails normally in your inbox?
Just don't go to automatic payment! I was on automatic payment, tried to t sericeerminate my account, and when I called to do so, I was told it was terminated. But then I got a bill for three months' service. The guy I talked to reported to the system that I had extended, not terminated. I objected to the payment having been paid automaticaly, but HughesNet refused to refund my money. Bunch of crooks; See the whole story on twitter or their facebook. I was very disappointed in them/
pffurr wrote:Just don't go to automatic payment!
The OP is already on automatic payments, as is evidenced by his/her posts.
Most people are on automatic payments, and it is now a requirement when one signs up for service. With that said, there may be specific exceptions to this policy, as is mentioned in the Residential Subscriber Agreement.
