Forum Discussion

jliston924's avatar
jliston924
New Poster
4 years ago

Billing question

I'm new to Hughesnet and wasn't aware that bills are generated the same day the money is taken out of my account. There is no option to pay for your unseen bill with a different bank account or credi...
  • maratsade's avatar
    maratsade
    4 years ago

     

    Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it. 

    That's right; that's how HughesNet and others do it.  However, there used to be another option for HughesNet billing that allowed you to do manual payments with the account source of your choosing.  If that's still available, you may need to change to that. 

     

    EDIT:  you may want to call  866-347-3292 and talk to Billing; they can explain the options available and change your option. 

  • maratsade's avatar
    maratsade
    4 years ago

    "Why isn't there an option to turn off Autopay? "

     

    There is. You need to call customer service and speak to Billing. 

jliston924's avatar
jliston924
New Poster

These answers sound like they are coming directly from Hughesnet. No sane consumer would want to have zero control over how and when they pay their bills. I've had multiple accounts from multiple companies and have never experienced anything like this. This is not a question about Autopay. It's a question about why the invoice is generated the same day they take money out of my bank account and why I can't choose which bank account I want to pay said invisible invoice from. Why isn't there an option to turn off Autopay? 

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

"Why isn't there an option to turn off Autopay? "

 

There is. You need to call customer service and speak to Billing. 

  • jliston924's avatar
    jliston924
    New Poster
    4 years ago

    Wow, thanks for not helping which is what I thought this forum was all about. It's not my responsibility to read your disclaimer nor do I care. My comment wasn't directed at you specifically and telling me all companies do it this way is inaccurate.  I HAVE spoken to billing and was merely trying to get other opinions from people who subscribe to Hughesnet. No need to reply back. Enjoy your poor internet service and ridiculous customer service as I will be spending my money elsewhere. BTW, having an opinion does not make it a conspiracy theory. 

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      4 years ago
      jliston924 wrote:

      It's not my responsibility to read your disclaimer nor do I care.  

      Actually, it is.  

       

      With that said, HughesNet uses forward billing.  You're paying for the month of service ahead of you, not what you just used.  While other companies may deduct the payment at a later date, HughesNet does so on the date the invoice is generated.  Paper billing may be available as an alternate to automatic.  You have to request this.  There is a $5 per month fee for this.

       

      Regarding your bill, other than tax changes, discounts starting or ending or data tokens being purchased, your bill should be the same every month.  This is with the exception of the first month or two, while any prorated amounts or taxes "catch up". 

       

      jliston924 wrote:

      Enjoy your poor internet service and ridiculous customer service as I will be spending my money elsewhere. 

      While you certainly have the right to terminate your service at any time, keep in mind that, due to the 24 month commitment, you'll be subject to an Early Termination Fee at one month in, which will be $400.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      This is an account and tech support site, not a site to get other opinions. Try social media for that.