Forum Discussion
Billing question
Hughesnet generates a bill the same day they take money out of my account so I have no options on how I want to pay it.
That's right; that's how HughesNet and others do it. However, there used to be another option for HughesNet billing that allowed you to do manual payments with the account source of your choosing. If that's still available, you may need to change to that.
EDIT: you may want to call 866-347-3292 and talk to Billing; they can explain the options available and change your option.
"Why isn't there an option to turn off Autopay? "
There is. You need to call customer service and speak to Billing.
Wow, thanks for not helping which is what I thought this forum was all about. It's not my responsibility to read your disclaimer nor do I care. My comment wasn't directed at you specifically and telling me all companies do it this way is inaccurate. I HAVE spoken to billing and was merely trying to get other opinions from people who subscribe to Hughesnet. No need to reply back. Enjoy your poor internet service and ridiculous customer service as I will be spending my money elsewhere. BTW, having an opinion does not make it a conspiracy theory.
jliston924 wrote:It's not my responsibility to read your disclaimer nor do I care.
Actually, it is.
With that said, HughesNet uses forward billing. You're paying for the month of service ahead of you, not what you just used. While other companies may deduct the payment at a later date, HughesNet does so on the date the invoice is generated. Paper billing may be available as an alternate to automatic. You have to request this. There is a $5 per month fee for this.
Regarding your bill, other than tax changes, discounts starting or ending or data tokens being purchased, your bill should be the same every month. This is with the exception of the first month or two, while any prorated amounts or taxes "catch up".
jliston924 wrote:Enjoy your poor internet service and ridiculous customer service as I will be spending my money elsewhere.
While you certainly have the right to terminate your service at any time, keep in mind that, due to the 24 month commitment, you'll be subject to an Early Termination Fee at one month in, which will be $400.
