Forum Discussion

mjv215's avatar
mjv215
New Poster
6 years ago
Solved

billing

I was told I would be getting a $50 discount and I received a $25 discount and I dont' understand why. and I am getting the runaround about who can listen to the phone call that was taped because we ...
  • Damian's avatar
    Damian
    6 years ago

    mjv215,

     

    Thank you for contacting us. I am sorry to hear you are going through this. I believe you are referring to the sales call where this was promised. Currently, this is the only call I will be able to investigate. Please allow up to a full business week for this to be investigated. Once I have the results, I will private message you with an update and further information. I appreciate your patience in advance.   

     

    -Damian 

Damian's avatar
Damian
Moderator
6 years ago

mjv215, 

 

After finishing the investigation, we would like to honor the $50 credit. You have two options on how you would like to receive this. We can do a $25 credit for 2 months or a one time credit for $50. Either one of these would be activated on your next bill generation date. Please let me know what you would like to do. 

 

-Damian

 

mjv215's avatar
mjv215
New Poster
6 years ago

Thank you so much    you can do @$25.00 for 2 months that would be fine .

I really appreciate you settling this matter for me .    thanks again Joanne 

  • Damian's avatar
    Damian
    Moderator
    6 years ago

    mjv215,

     

    Thank you for confirming this. The discount has now been applied. You will be able to see this once your next bill generates on the 3rd of May.  

     

    -Damian