Forum Discussion
Call Recording
This response raises significant concerns. Without access to the actual recording, there is no way for me to verify the accuracy of any internal review. This creates a situation where I must rely solely on your interpretation of the call's content, with no ability to independently confirm what was actually said during our conversation.
As a customer who entered into an agreement based on this call, I believe I have a reasonable right to access this recording. If there are technical or policy limitations preventing you from sharing the recording, I would appreciate understanding the specific reasons for this restriction.
I would like a review of my initial call setting up service. I called to check pricing and was talked into getting service. I paid extra because i did not pass the credit check. However, I was told nothing at all about there being an early termination fee. If I’d had known about this i would have never gotten service due to it being a trial thing i was searching for since providers are limited in my rural area and i had doubts about any companies ability to provide effective service. The agent did email me a contract during our call but specifically said that it was something i could go over later but it wasnt necessary i go review it at that time that it was sent basically as part of the email verification process. She never said that i was agreeing to its content and i only found out that it was a terms of use agreement days later after service was installed and i had a billing issue with that and my first bill and went through our original emails to see what i had already been charged and paid for. I dont believe i should be held underneath terms i wasnt told about nor given the oppurtunity to know they even existed. To my understanding the “mandatory” (by law) explanation that she gave me pertained to the discounts and what i was being charged for that day and how much my monthly bill was going to be and the services i would be provided. ABSOLUTELY NOTHING ABOUT A $400 EARLY TERMINATION FEE. Ridiculous. Hughesnet in my opinion uses this as a way to trap people into service they know customers would not be satisfied with. Its not right. It cost hughesnet $0 to not provide service to a customer anymore. Plus i wasnt told my equipment rental would be a forever fee and if or when i no longer had service with hughesnet that i would have to pay to ship there rented equipment back to them. These are the most important areas in the decision to get services from any type of company and not being told about them before hand should make them void. But i think , like im sure the person this original question im replying under thinks, that not having access to the recording ourself forces us to rely on an already untrustworthy (due to the deceptive practices in initiating services) to be honest regarding a matter that otherwise would not benefit them.
- maratsade8 months agoDistinguished Professor IV
You need to open your own ticket for this. To open your own ticket, go back to myAccount and Billing and click on the blue button labeled "Start a Discussion." You can copy what you posted here to the post over there.
You should also review the information here: https://legal.hughesnet.com/
That site contains all the legal information, and people who are considering subscribing should check it out. The subscriber agreement, linked from the legal site, also contains information on how the service works, and on how to go about settling grievances with the company.
Hopefully a review of your call will lead to good outcomes for you and for other subscribers.
Related Content
- 6 years ago
- 4 years ago
- 6 years ago
- 7 years ago
- 6 years ago