Ok so I have been paying my bill on line for 3 years with the same Master Card Debit Card with no problems. Now for the last 3 months it will not except my card. It is so frustrating to go pay your bill and it says your card is not excepted even though you have been paying it for 3 years with no problem. Every time you Hughes changes something it screws up something. SO I have to call Hughes and pay it over the phone. I do not always have phone service. Please every time I pay the bill they said it is going to be fixed by next month. Well know Hughes the way I do I know that will never happen. Nothing but trouble with Hughes but I live in a rural area and have no choice. Please FIX THE PROB LEM

This sounds a great deal like the issue I have making an advanced payment and the issue that GabeU has in paying with his Social Security debit card when paying though the New & Improved myAccount page.I was able to process my advanced payment and Gabe was able to process his SS debit card payment by using the "old" page:http://customercare.myhughesnet.com/And doing a one time without login function.While this is a pretty low priority issue for Hughes it rates rather highly with customers.See my three month old topic here:https://community.hughesnet.com/hughesnet/topics/view-pay-bill-without-log-another-victim-o

That's why. I'm in the same boat you are, though mine is through Direct Express. Hughesnet evidently have a policy in which they don't accept prepaid cards, though it wasn't enforced until very recently. Hopefully the old site will continue to work, as when no longer does, we will be back to calling them to make a payment, and I, like you, HATE giving my CC info over the phone. Hopefully, also, they are looking into making exceptions to the rule for those like us.

Gabe, I don't think the old site is going away anytime soon. I just paid my bill as a one time advance payment just a day or two ago.I did have to remember to remove the "check mark" from the auto opt-in box but it is still working:

Hi florek1,Sorry to hear you are having so much trouble. If it works on the phone it should work on our website. Are you using the myAccount page to make a payment?Thank youAmanda

Just paid it over the phone and they said it is happening to lots of people and they keep tell management and it still is not fixed. So I am not the only one. I have paid the bill with the same card for 3 years nothing has changed. Cleared out everything and used different browser same problem. I have had nothing but problems with Hughes since the day I had it installed.

CAN NOT PAY MY BILL ON LINE ANY LONGER WHY??????????

florek1
Freshman
8 years ago
Just tried paying it the other day and it did not work and when I called in to make the payment it went thru with no problem. This has been going on for 3 months. It will let me fill all of the information out including the credit card info and then it says card not accepted. I have tried everything. When I call in they tell me that they are getting so many calls about it and they have reported it and have been reporting it for months with no action has been taken to correct the problem. This was not the problem a couple of months ago I had no problem paying the bill on line but since you guys did a new look this has become the problem. Plus when I try to look at my usage that show daily weekly and monthly usage the page will not load and that has been going on for months now. Since you up dated the look my allowance has been disappearing at a faster rate even when no one is home for 3 days. I unplug everything and it is still be used up. But that is a problem I have had since I have been using Hughes. The company takes advantage of the fact the customers in rural areas do not have much of a option to internet. I would like to see Hughes offer a no cap program I am sure I am not the only one with these problems
florek1
Freshman
8 years ago
OK this is the card that SS give you to get your money direct deposited into along with the link maybe they can add this to your list of cards that are good to use..

Directexpress : usdirectexpress.com
GabeU
Distinguished Professor IV
8 years ago
Same one here, Amanda.
GabeU
Distinguished Professor IV
8 years ago
Amanda,

Here's the site for the card both florek1 and I have, in case it helps.

https://www.usdirectexpress.com/
Amanda
Moderator
8 years ago
Hi

The directexpress cards should work as long as you only use them for one time payments. You can make a one time payment from the new Support Center but you have to make double sure the "Make this my default payment" is not checked. That will cause it to fail.

Amanda
GabeU
Distinguished Professor IV
8 years ago
Amanda,

I will try again in March, but for three months I tried and it would not work at the new Support Center. It simply will not take it, giving the message that the card is not accepted and to try a different card. It should work, but it isn't.

Or it says the card will not work. Something like that. I took screenshots in Jan but deleted them.

I'll make sure to get the screen shots when I try it again next month.
GabeU
Distinguished Professor IV
8 years ago
I thought I had posted it once before. Here is the screenshot, previously posted in https://community.hughesnet.com/hughesnet/topics/-prepaid-credit-cards-no-longer-accepted-as-online-...
florek1
Freshman
8 years ago
That is the same message I get was told by customer service that took my payment over the phone that everyone trying to use this card can not make a payment on line. So instead of saying we should be able to do it take all of word that it does not work at all. Please fix this problem. Nothing but problems with Hughes since the day I got it installed.
florek1
Freshman
8 years ago
it does not work at all I get that message every time I try to use it. It worked just fine 3 months ago. Hughes new in proved sight will not take it.
Gwalk900
Honorary Alumnus
8 years ago
They (Hughes) have been notified of the issue ... and are working on it.
Q: Until the issue is resolved, why not simply use the "old" online one-time payment method linked to above?