Forum Discussion
CAN NOT PAY MY BILL ON LINE ANY LONGER WHY??????????
42 Replies
- I don't think the old sit will be shut down till they start to finish retiring the HN7000 fleet.
Gabe, I don't think the old site is going away anytime soon. I just paid my bill as a one time advance payment just a day or two ago.
I did have to remember to remove the "check mark" from the auto opt-in box but it is still working:
- I find it of note that quite often it's mentioned to remove the check mark, but for me it's never been automatically checked. I've never had to remove it.
Perhaps the default is checked for e-checks but not checked for CCs and/or debit cards.
- Sorry for the delay. Sending this up to the correct department to take a look at. - Amanda
- Gabe - can you e-mail the first 6 digits of the card ONLY the first 6 to communitysupport@hughes.com? They want to check and make sure it is not being blocked.
Thank you
Amanda - Amanda,
Done. I included my SAN, too, so they know who they are talking to.
- Thank you Gabe, I've sent this information over in reply to my full escalation. So far it appears it actually is an issue with the support center website itself. It so, that is an easier fix imo. I'll keep you updated.
- Thank you. I appreciate it.
As long as the old site is still up it's not really a very big problem. I was worried about that site closing any day, but perhaps it will be around a bit longer than I thought.
GabeU
Early this morning during our overnight updates to the Support center, I was told that the one time payment option was reverted to using the system from the customercare site instead of an independant method. It should work fine now. Of course let me know if it does not.
Thank you
Amanda
Thank you, Amanda. I don't know why but I missed your reply from Thursday (3/9/2017). I will give it a try again next month and let you know what happens. Thanks for looking into it for me.
I just started with Hughes in November. Every month something is wrong!! You say you pay your bill online. They didn't even give me that option. My bill is automatically paid with my card. I don't even get to see my bill. This month my bill was more than last month, but I didn't know why. Had to call them once again. I don't want to be automattically charged. I want to see my entire bill!! This is nuts. I didn't even know there was a 2 year requirement to keep this service.
You may be able to be put on invoice billing if you call and ask them. Conversely, you can start a new post in this section (myAccount and Billing) asking for the same. Keep in mind that there is a $5 per month invoice billing fee.
I signed up with HughesNet in Dec 2004, and invoice billing was an option given when signing up back then.
With regard to seeing the breakdown of your invoice, you can sign in at the HughesNet MyAccount site, click on the "My Bill" tab, and view current or past invoices. When viewing an invoice in the popup window, you can see a complete breakdown of it by scrolling to the bottom of the invoice and clicking on "View Site Details" on the bottom left. This view will give you every aspect of your invoice. You can then see what part has increased in price by comparing a current and past invoice.
Also, I believe that the two year commitment is noted in the script that they read towards the end of your sales call that they ask if you agree to.
