Forum Discussion
florek1
9 years agoFreshman
CAN NOT PAY MY BILL ON LINE ANY LONGER WHY??????????
Ok so I have been paying my bill on line for 3 years with the same Master Card Debit Card with no problems. Now for the last 3 months it will not except my card. It is so frustrating to go pay your bill and it says your card is not excepted even though you have been paying it for 3 years with no problem. Every time you Hughes changes something it screws up something. SO I have to call Hughes and pay it over the phone. I do not always have phone service. Please every time I pay the bill they said it is going to be fixed by next month. Well know Hughes the way I do I know that will never happen. Nothing but trouble with Hughes but I live in a rural area and have no choice. Please FIX THE PROB LEM
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- florek1FreshmanOK this is the card that SS give you to get your money direct deposited into along with the link maybe they can add this to your list of cards that are good to use..
Directexpress : usdirectexpress.com - GabeUDistinguished Professor IVSame one here, Amanda.
- GabeUDistinguished Professor IVAmanda,
Here's the site for the card both florek1 and I have, in case it helps.
https://www.usdirectexpress.com/
- AmandaModeratorHi
The directexpress cards should work as long as you only use them for one time payments. You can make a one time payment from the new Support Center but you have to make double sure the "Make this my default payment" is not checked. That will cause it to fail.
Amanda - GabeUDistinguished Professor IVAmanda,
I will try again in March, but for three months I tried and it would not work at the new Support Center. It simply will not take it, giving the message that the card is not accepted and to try a different card. It should work, but it isn't.
Or it says the card will not work. Something like that. I took screenshots in Jan but deleted them.
I'll make sure to get the screen shots when I try it again next month.
- GabeUDistinguished Professor IVI thought I had posted it once before. Here is the screenshot, previously posted in https://community.hughesnet.com/hughesnet/topics/-prepaid-credit-cards-no-longer-accepted-as-online-...
- florek1FreshmanThat is the same message I get was told by customer service that took my payment over the phone that everyone trying to use this card can not make a payment on line. So instead of saying we should be able to do it take all of word that it does not work at all. Please fix this problem. Nothing but problems with Hughes since the day I got it installed.
- florek1Freshmanit does not work at all I get that message every time I try to use it. It worked just fine 3 months ago. Hughes new in proved sight will not take it.
- Gwalk900Honorary Alumnus
They (Hughes) have been notified of the issue ... and are working on it.
Q: Until the issue is resolved, why not simply use the "old" online one-time payment method linked to above?
- GabeUDistinguished Professor IVAmanda,
Still a no go. I know you said it should work for one time payments, but it's not.
https://www.usdirectexpress.com/
I'm a bit concerned about what's going to happen when they shut the old site down, which still takes the card for one time payments. I really don't want to have to call to make a payment. Giving CC info over the phone isn't a comforting thing to do.
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