Cancellation Fee problems

I agree that Hughesnet should be able to be more flexible in situations such as these. I would suggest that she start at the top of Hughesnet's food chain and don't even bother with the people who answer the phone or claim to be supervisors when you request to speak to one. Most are like mindless robots who can only speak on what is in their script. Someone at the top would have more authority to waive this fee and if the tenant can provide proof from the landlord in the form of a notarized statement, then it would be callous of Hughesnet not to consider at least reducing it if not waiving the fee altogether. I mean, is hughesnet so money strapped that they would want a customer to continue to pay for a service they can't even receive? Or if she can't afford to pay the termination fee right away, she should consider reducing her package to the lowest one possible and ride it out until she can. I also recommend that she switch to paper bills (versus allowing hughesnet to automatically debit her account each month). I don't recommend automatic payments to anyone because some unscrupulous companies will try to charge your credit card when they don't have the authorization to do so, as in late fees or unpaid early termination fees.