Forum Discussion
Cancellation overcharge?
We got HughesNet installed in 2018 December. Even if it's 2 months, we should get charged 30 dollars, at max, as the early termination part of the contract says: "Thereafter, the amount will decr...
ETF reduction by month
Well, we ended up agreeing, that we just keep the 2 more months. Yet, I see a 100 dollar charge on my credit card by Hughes, right now. Why would I pay 100 for nothing, if I can pay $92 for 2 months of backup Internet service? So they canceled our service, even though we said ok for waiting out the 2 more months we need to pass the 2 years contract?
I'm speechless... If they don't want me as a client anymore, it's sad, but they should refund at least 8 dollars then.
Also, no one even bothered sending a confirmation email or anything. I just accidentally noticed the $100 charge.
Good thing you noticed so you can bring it up here and get it resolved.
Good morning stevef,
Thanks for sharing your experience; I wanted to see what happened during the cancellation call so I pulled up your account for review. The notes indicate the cancellation was agreed upon and confirmed, but also there was another call right after that got disconnected it seems. I'd have to investigate beyond the case notes to determine what happened.
But in the meantime, would you rather I reactivate your account or apply an $8 refund?
-Liz
Yes, I'd accept the $8, thank you.
The lady with the Hispanic accent told us that it would be cheaper to just keep it for 2 more months and asked if we do that and we said ok. I guess it was a misunderstanding or I don't know what is happened.
There is no sense to say no to two months of service for $92 if canceling it cost $100.
Please refund the $8 and send the return-box/stamp/instructions and I'll make sure that everything is getting returned. - Thank you.
PS: I really prefer to handle everything in Email, because it's way more simple, reading is easier than talking on the phone, no accents on either side (I have a heavy one), etc.Reactivation sounds better, but if it puts me in another 2 years of the contract, I wouldn't want that, of course. It would also mean to refund the 100 and charge us for 46, like usually. It sounds too complicated.
Hi stevef,
You're right, it can get complicated. I've gone ahead and credited $8 to your account and pushed it as a refund. Depending on your financial institution, it may take 3-5 business days to reach your account.
As GabeU mentioned earlier in this thread, you will have instructions included in the equipment return box which will be shipped out once the account finally terminates Jan 3. He also included a link to the return instructions available online as well.
Hope that helps.
-Liz
Hi stevef,
Quick turnaround on this, Sarah did confirm the cancellation and received the case number: 134064496, hence the $100 ETF. There was no disconnect during this particular call; as Sarah noted, it was the previous call attempt that was disconnected. Hope that clears things up.
-Liz
