Forum Discussion

stevef's avatar
stevef
Junior
6 years ago
Solved

Cancellation overcharge?

We got HughesNet installed in 2018 December. Even if it's 2 months, we should get charged 30 dollars, at max, as the early termination part of the contract says:   "Thereafter, the amount will decr...
Early Termination Fee
  • maratsade's avatar
    maratsade
    6 years ago

    ETF reduction by month

     

stevef's avatar
stevef
Junior
6 years ago

Well, we ended up agreeing, that we just keep the 2 more months. Yet, I see a 100 dollar charge on my credit card by Hughes, right now. Why would I pay 100 for nothing, if I can pay $92 for 2 months of backup Internet service? So they canceled our service, even though we said ok for waiting out the 2 more months we need to pass the 2 years contract?

 

I'm speechless... If they don't want me as a client anymore, it's sad, but they should refund at least 8 dollars then.

 

 

Also, no one even bothered sending a confirmation email or anything. I just accidentally noticed the $100 charge.

 

 

Liz's avatar
Liz
Moderator
6 years ago

Good morning stevef, 

 

Thanks for sharing your experience; I wanted to see what happened during the cancellation call so I pulled up your account for review. The notes indicate the cancellation was agreed upon and confirmed, but also there was another call right after that got disconnected it seems. I'd have to investigate beyond the case notes to determine what happened.

 

But in the meantime, would you rather I reactivate your account or apply an $8 refund?

 

-Liz