ETF reduction by month
Good morning stevef,
Thanks for sharing your experience; I wanted to see what happened during the cancellation call so I pulled up your account for review. The notes indicate the cancellation was agreed upon and confirmed, but also there was another call right after that got disconnected it seems. I'd have to investigate beyond the case notes to determine what happened.
But in the meantime, would you rather I reactivate your account or apply an $8 refund?
-Liz
Yes, I'd accept the $8, thank you.
The lady with the Hispanic accent told us that it would be cheaper to just keep it for 2 more months and asked if we do that and we said ok. I guess it was a misunderstanding or I don't know what is happened.
There is no sense to say no to two months of service for $92 if canceling it cost $100.
Please refund the $8 and send the return-box/stamp/instructions and I'll make sure that everything is getting returned. - Thank you.
PS: I really prefer to handle everything in Email, because it's way more simple, reading is easier than talking on the phone, no accents on either side (I have a heavy one), etc.
