Forum Discussion
Cannot view invoices so I can verify charges on credit card
In January I set up 2 new Hughes net accounts and cancelled two very old accounts. Unfortunately all the account information changed EXCEPT the credit card to charge. All the Since January I have not...
Hi Amanda and Liz and Community,
I am happy to report that with the help of corporate we got this issue resolved. I was able to see all past invoices and we straightened out the charges. Thank you so much for pointing me in the right direction!
AP
AP, there have been several people in the past with similar problems when accounts were merged. It will be at least Monday before an official rep can respond but this is the best place to get help for your situation.
Good morning AP,
Welcome to our community! We've already located your account and will take a look at what is going on. Thank you for reaching out to us
Amanda
Hi Amanda,
Thank you for checking in. Any news yet?
Hi AP
Yesterday I was able to confirm that I could see the invoices for one of your accounts (last bill was $29 and change I believe) when logged in as a simulated version of your billing account. Were you looking to see all of your accounts billed in one place? Since these accounts were under a different name it is difficult to find them all. You may need to send me a private message with the account numbers you need to see invoices for.
Thanks
Amanda
Thank you Bird Dog- you lowered my blood pressure on Saturday. I was rude to the Customer Service representative on the phone. I feel bad about that. My only excuse is that my frustration and annoyance was over the top!
