Forum Discussion

readman's avatar
readman
Freshman
5 years ago

Can't cancel now since people are not working !!

Finally got through on the phone and after answering the questions they say they can't cancel since most people didn't come to work.  They won't do it on line, won't do it on chat and now they won't even do it on the phone.  No other options left just keep paying.

cancel service
  • GabeU's avatar
    GabeU
    5 years ago

    readman 

     

    I would try again later on to see if there is any difference.  If you have a hard time getting through when you do, another number you can try is 877-329-1403.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Did you get through to a person?  What was the exact message you got? 

    • readman's avatar
      readman
      Freshman
      5 years ago

      never got to talk to a real person.  Computer asked if my phone was the one on my account and after I answered its other questions it said they couldn't process a concellation now due to the covid inpact on who is working.  

       

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago

        readman 

         

        I would try again later on to see if there is any difference.  If you have a hard time getting through when you do, another number you can try is 877-329-1403.