Forum Discussion

WWS's avatar
WWS
New Poster
7 years ago

Case # 115776024 Cancelled Service No Confirmation EMail

I canceled my service yeaterday and was assured I would receive an email stating that I did not need to return any equipment or have any further charges. I still have not received this email. Joseph,...
Unreturned Equipment Fee
WWS's avatar
WWS
New Poster
Email is correct in the system. I am receiving the Feedback request which showed I request cancellation-Cancel Core Service -Resolved. I didn’t receive the email saying not to send equipment back. My cancellation number is 115776128.
Jay's avatar
Jay
Moderator
7 years ago

WSS, 

 

Please see my private message concerning your issues.

 

GabeU, thank you for the suggestion! WWS, I will be removing the e-mail address from the thread.

 

Thank you,

 

Jay

  • Skywatcher's avatar
    Skywatcher
    New Poster
    7 years ago

    Same thing happenning to me, I called and cancalled and still have not received the email I was told I would receive and also did not give me a cancellation number.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      7 years ago

      I'm sure one of the mods will address your issue when they come back.  

       


      Same thing happenning to me, I called and cancalled and still have not received the email I was told I would receive and also did not give me a cancellation number.

       

    • Jay's avatar
      Jay
      Moderator
      7 years ago

      Skywatcher, 

       

      We no longer send out general cancellation e-mails and we do not have cancellation numbers. If you are referring to your case number, I would be happy to provide that.

       

      WWS was a special case where the agent needed to send confirmation of something they had agreed to over the phone.

       

      Thank you,

       

      Jay