CASE NUMBER 125559474
My internet connection was down more than it was up so I called for assistance (the connection was flip flopping between Network 5 and Network 6). The tech I was talking to ran his tests and conclude...
Forum Discussion
Original Poster,
I don't know if you can do this, as I haven't had to try, but as Mark mentioned, you should immediately change your Community name if you can. NEVER reveal your SAN (account number) in public.
As for your issue, it's possible that the charge was placed for the call due to the tech finding nothing wrong. Whatever the case, I'm sure a rep will take a look. They're normally on M-F from approximately 9AM to 6PM EST. They usually answer within a day or so, but when coming back from a four day weekend like this it may take them a little longer.
Again, though, I can't stress enough trying to change your Community name.
I did contact the office and THEY told me to come here to the community and to use the ID that I am using. I figured it wouldn't matter much because I still had to enter a password that isn't public.
It's likely that they meant to use your ID to sign up, not as a Community name. I don't know if it's the same now, but you used to have to use your account number to be able to create an account, so this is why they would have said that, but again, not as your Community name.
Hopefully a rep can help you to change it if you can't find a way to.
