Forum Discussion

steve77265's avatar
steve77265
New Poster
5 years ago

Computer Identifies me and tells me 20 minutes to talk to a disconnect tech,then hangs up?

I have called at least 10 times about my disconnect and no return box yet and it is trying to still bill me for monthly service. I have not used the service (if you can call it that) for over a month...
Unreturned Equipment Fee
  • Liz's avatar
    Liz
    5 years ago

    Hi Steve,

     

    You're welcome!

     

    In February when you initially called to cancel, that call got disconnected so the cancellation request was not completed; it was completed on your March call. 

     

    Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    Thanks,

    Liz

     

steve77265's avatar
steve77265
New Poster

Thank you Liz, That does clear it up. Does this mean I have to pay for the service till then as well? (even though I have not used it and was told a month ago this was done? I assume you can verify when I unplugged it)

Liz's avatar
Liz
Moderator
5 years ago

Hi Steve,

 

You're welcome!

 

In February when you initially called to cancel, that call got disconnected so the cancellation request was not completed; it was completed on your March call. 

 

Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,

Liz

 

  • steve77265's avatar
    steve77265
    New Poster
    5 years ago

    Thank you very much for your efforts, It really helps an ole fart on a fixed income

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      You're very welcome, Steve, glad I could help. :)

       

      -Liz