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Computer Identifies me and tells me 20 minutes to talk to a disconnect tech,then hangs up?
I have called at least 10 times about my disconnect and no return box yet and it is trying to still bill me for monthly service. I have not used the service (if you can call it that) for over a month...
Hi Steve,
You're welcome!
In February when you initially called to cancel, that call got disconnected so the cancellation request was not completed; it was completed on your March call.
Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Thanks,
Liz
Thank you Liz, That does clear it up. Does this mean I have to pay for the service till then as well? (even though I have not used it and was told a month ago this was done? I assume you can verify when I unplugged it)
Hi Steve,
You're welcome!
In February when you initially called to cancel, that call got disconnected so the cancellation request was not completed; it was completed on your March call.
Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Thanks,
Liz
Thank you very much for your efforts, It really helps an ole fart on a fixed income
You're very welcome, Steve, glad I could help. :)
-Liz
