Forum Discussion

Greg Clark's avatar
Greg Clark
New Member
10 years ago

customer care secured site

Unable to update credit card info using the secured site.  Keep getting message about unable to connect to server.  Tried to send email about problem and got a unhandled exception message. Made several attempts today.  Problems still there.
  • Liz's avatar
    Liz
    Moderator
    10 years ago
    Hi Gregory,

    Thanks for posting, we want to address your concerns. Based on your previous posts with us, we were able to pull up your account. On which website are you trying to update your credit card? Please be sure you're logging into your account at the Support Center: supportcenter.myhughesnet.com

    I'm curious, was it an e-mail claiming to be from HughesNet asking you to update your credit card information? If so, we do not send such e-mails out, and those official-looking e-mails are phishing attempts to get sensitive information from you or download malware onto your computer. You can read more details on how to identify phishing e-mails here: https://community.myhughesnet.com/hughesnet/topics/watch_out_for_phishing_emails_asking_you_to_enter...

    We look forward to hearing back from you.

    Thanks,
    Liz