Forum Discussion

Raiders13's avatar
Raiders13
Freshman
7 years ago

Data is used while no equipment installed!!!

So after we moved (not able to use it at the apartment complex) and were told the early termination fee could not be waived under any circumstances we are stuck with a $70 contract for another year an...
Data Usage
maratsade's avatar
maratsade
Distinguished Professor IV

You'd rather pay $1260 for the service ($70 x 18 months), rather than pay the ETF, which would come to less than $400?

Raiders13's avatar
Raiders13
Freshman
7 years ago
Unfortunately our cancellation fee would be over $900 since we had a business account. There is also a etf for the equipment what was not mentioned to us clearly what so ever. And no I can't afford to pay $900 upfront and no payment options are offered. Like I said this company sucks when it comes to customer service.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Raiders13

     

    Ah.  In that case, if you would like to get help with you data usage issue, you should call 800-347-3272 for support.  This Support Community is for Residential Support, and there's not really a whole lot they can do here for business customers, unfortunately.