Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

Data tokens missing

Hi mods, My system is showing I have 0 GB in data tokens (I also checked the account online and the app -- all show 0). This is incorrect; I should have over 200GB. Could you please restore my token...
tokens
  • Liz's avatar
    Liz
    3 years ago

    Hi maratsade,

    Your tokens have been restored, I'm sorry for this hiccup. Thank you again for reporting this, our engineers are checking to make sure others weren't affected.

    -Liz

Liz's avatar
Liz
Moderator

Hi maratsade,

Thanks for bringing this to our attention, looking into this now.

-Liz

Liz's avatar
Liz
Moderator
3 years ago

Hi maratsade,

Your tokens have been restored, I'm sorry for this hiccup. Thank you again for reporting this, our engineers are checking to make sure others weren't affected.

-Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    Thank you very much for the quick response, Liz! Much appreciated. 😊

    • Liz's avatar
      Liz
      Moderator
      3 years ago

      Glad to help!

      -Liz