Dispute
I am writing this dispute due to wrongfully Being set up and was told that I could cancel hassle free!! I was never told that I had 30 days to cancel!! That being said I Called in to cancel day 2 of s...
Forum Discussion
There's no 30 day cancellation period. The 24 month commitment is in effect from the moment the service is activated. Also, they don't need the entire satellite dish back. Only the radio from it, as well as the modem and power pack for the modem. The equipment return kit they send to you has instructions on how to remove the radio from the dish (it's a single bolt, I believe).
Without going into detail, the verbal consent to the service during the sales call is sufficient for the agreement, though you can still cancel before installation without penalty. As well, simply utilizing the service constitutes agreement to the service.
With all of this said, the reps can likely have your sales call pulled for review to determine whether the 24 month commitment was discussed. Depending on what's found, you may have recourse.
The reps are on M-F from approximately 9AM to 6PM, though Damian is sometimes on during the evenings. They usually reply within a day or so, and they will do so when they read your post. :)
Edit: Apologies for the redundancies. maratsade posted his reply while I was still typing mine.
