Forum Discussion

Fedup101's avatar
Fedup101
Sophomore
8 years ago

DOES NOT ABIDE BY THEIR OWN CONTRACT!!!!!!!!!!!!!!!!!!!!!!!

I honestly dont know where to start. lets start when i started with hughes net back in january. we started with the gen4 with 10GB for $49.99..well i was having so many problems with the service that...
Early Termination Fee
unhappy customer
linnezala's avatar
linnezala
New Member
8 years ago
I switched to Hughes net in July because I was unhappy with my other Internet service. What a big effing mistake that was!!! I would say Hughes net customer service sucks, but that would be implying that they actually had some sort of customer service. I know what you mean about being on hold and waiting and waiting and then somebody with absolutely no authority to do anything pretend that they are helping you when in reality they are just wasting my time!
Linné Zala
Very unhappy customer
  • Amanda's avatar
    Amanda
    Moderator
    8 years ago

    Hello Linné,

     

    We definitely do not want this to be the experience you have with us. I was able to locate your account and understand that we discussed a dispute regarding the equipment lease fee and other charges. Let's get together about coming to a quick resolution - we can private message about your billing concerns and if you'd like, create a post if you need any technical assistance.

     

    Thank you,

    Amanda