Forum Discussion

wolftrails's avatar
wolftrails
New Poster
4 years ago

Don't understand high billing

This is a bit moot perhaps because my contract lapsed this month, but I really don't understand how the monthly charges are figured. I thought we were supposed to be on a 25 gb per month plan. We're ...
  • Liz's avatar
    Liz
    4 years ago

    Hi wolftrails,

     

    Thanks for reaching out, what Gabe said is on point. So for a $70 bill, that can be broken down into 3 general areas: internet service fee, lease fee, and taxes.

     

    It's about $50 for the 10 GB plan, $15 for the lease fees, and then the rest are taxes. As Gabe noted, you can see this breakdown online.

     

    Hope that clears things up!

     

    -Liz

     

     

Damian's avatar
Damian
Moderator
4 years ago

wolftrails,

 

Thank you for contacting us and welcome to the community. I apologize for the delay. Please private message me the phone number associated with your account and I will look into this. 

 

-Damian