Forum Discussion

wolftrails's avatar
wolftrails
New Poster
4 years ago

Don't understand high billing

This is a bit moot perhaps because my contract lapsed this month, but I really don't understand how the monthly charges are figured. I thought we were supposed to be on a 25 gb per month plan. We're ...
  • Liz's avatar
    Liz
    4 years ago

    Hi wolftrails,

     

    Thanks for reaching out, what Gabe said is on point. So for a $70 bill, that can be broken down into 3 general areas: internet service fee, lease fee, and taxes.

     

    It's about $50 for the 10 GB plan, $15 for the lease fees, and then the rest are taxes. As Gabe noted, you can see this breakdown online.

     

    Hope that clears things up!

     

    -Liz

     

     

GabeU's avatar
GabeU
Distinguished Professor IV
4 years ago

wolftrails 

 

I missed this when you first posted it, but to give you a likely answer, the equipment lease fee and taxes.  

 

The equipment lease fee is $14.99 per month, and the taxes vary by jurisdiction.  

 

You can sign onto the HughesNet MyAccount site, go to the billing section (under the My Bill drop down header), then click either your current invoice or view the past invoices to see a breakdown of the charges.  If a line in an invoice is blue, you can click on it to further break it down. 

 

Edit:  I should add that Damian is a HughesNet employee, while I'm not.  He can directly help you with the information.  My post is only to give instruction for finding the info and not to dissuade you from getting help from him.