Forum Discussion

bobhoyt3son's avatar
bobhoyt3son
Freshman
3 years ago

double billing, i want a credit!

On May 14th I made a payment for 78.12.  It has cleared myt account, I then set up automatic billing and on May 22, $94.05 was taken from my account for June.  I now see on my banks site there is a p...
  • Liz's avatar
    Liz
    3 years ago

    Good morning bobhoyt3son,

     

    Thanks for reaching out, I can clear this up for you. There was no double-billing-- you're now caught up on all your payments and have a 0 balance at the moment.

     

    If you look at your bills from April and May, you'll see that the $78.12 charge was a carry over from the April bill and the $94.05 is the May charge. Both of those charges we're paid off in May. Your June bill was paid today so that's why there's no balance now, and won't get the next one until July's bill. 

     

    Please let me know if you have any further questions, I'm happy to answer!

     

    Thanks,

    Liz

bobhoyt3son's avatar
bobhoyt3son
Freshman

I am on the phone with customer service right now, they don't listen to what is being said.  I am now on hold for almost 15 min.  which is not acceptable.  I don't want a paper bill, I don't want auto. payments, I am fully able to make my payments on the 15th.  This is the worst experience I have ever had with any company I have done business with.  I explaine to Denise 3 times what had happened, she is saying I owed something which is not right.  We paid up front for all fees.  My Account (hughesnet.com).  I need someone to help me to get my $69.05 back and take auto. payment away

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

'K. If you're a residential (not business) subscriber, one of the reps here will check this out for you. They typically reply within a day or two.   

 

Sounds like you may want invoice billing -- keep in mind that'll cost you an extra $5 a month.