Forum Discussion

civildefense's avatar
civildefense
New Poster
5 years ago

Down & out over account lockdown #2

I am experiencing the same error the same lack of support and the same issue as the original poster of this issue in the thread of the same title.   I am a dual citizen and apparently they will ban...
  • Liz's avatar
    Liz
    5 years ago

    Good morning civildefense,

     

    Thank you for posting and including that last bit in your post. You are correct, we lock accounts if that many different credit cards are used within a year for security reasons.

     

    Let me get this case over to our corporate team which handles these sorts of issues to address. Please private message me your name, phone number, and e-mail address so that I can give it to that department. 

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator
5 years ago

Good morning civildefense,

 

Thank you for posting and including that last bit in your post. You are correct, we lock accounts if that many different credit cards are used within a year for security reasons.

 

Let me get this case over to our corporate team which handles these sorts of issues to address. Please private message me your name, phone number, and e-mail address so that I can give it to that department. 

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz