Down & out over account lockdown

Hi Everyone! I'm finally making it back around to post an update and add an ending to this thread I started and the crazy situation I was in! It was truly aggravating at the time, to be cut off from service for a most preposterous reason--a reason with absolutely no semblance to any activity in my account. And no matter who I called or chatted with, literally the only response I could get was that there was no information that could be given to me, that I would just have to wait on some anonymous phone call from the mysterious corporate office that nobody could provide a phone number for, and that it would take 3-5 business days (like, 16 times I was told that!). And I am incredibly grateful for finding this support community just to be able to vent some of that frustration and know that i wasn't just losing my mind for no reason!

So the total tally was 25 days that my service was shut down due to the Lock Reason 92: Identity Theft Multiple Countries. It was locked on January 30th and finally restored on February 24th, the day my bill was due lol. Which they indeed did try to charge me for!  The highly anticipated and many-times promised call from a corporate office never did occur.  A couple of days after my initial post, I was typically chatting with a rep--by this time the only point in my entire life was to get the internet turned back on lol--who somehow came up with a new phone number for me to call to get some "serious" help. I was connected with a girl who said "oh, you're on the schedule to be called at 10am". Which didnt happen. So I called back after 10 and was transferred to a guy who said "I dont understand why somebody hasnt just reset your account". Which he did, and said the service would be on by the next morning. Which is wasnt. So I called back again just saying "my service was sopposed to be on now but it isnt--could you find the problem for me?" And finally the subject of the $64 due on my account was addressed only to find that the charge was for who knows what. So the next guy took that off my bill, bringing it back to its zero balance, pushed a magic button and I was back in the game.  FINALLY! But as stated, there was no call, no explanation, nothing except Oh, your bill is due.  Haha, needless to say I didnt have any trouble getting that credit!  So in retrospect I dont know what the point of that whole experience was to be...maybe that you just cant control everything--or maybe that patience is a virtue? All I know is that now I'm looking for Damian and that unexact amount and method of compensation lol!!

**(Many thanks to all who read my post and commiserated with me! )

Hi Everyone! I'm finally making it back around to post an update and add an ending to this thread I started and the crazy situation I was in! It was truly aggravating at the time, to be cut off from service for a most preposterous reason--a reason with absolutely no semblance to any activity in my account. And no matter who I called or chatted with, literally the only response I could get was that there was no information that could be given to me, that I would just have to wait on some anonymous phone call from the mysterious corporate office that nobody could provide a phone number for, and that it would take 3-5 business days (like, 16 times I was told that!). And I am incredibly grateful for finding this support community just to be able to vent some of that frustration and know that i wasn't just losing my mind for no reason! So the total tally was 25 days that my service was shut down due to the Lock Reason 92: Identity Theft Multiple Countries. It was locked on January 30th and finally restored on February 24th, the day my bill was due lol. Which they indeed did try to charge me for! The highly anticipated and many-times promised call from a corporate office never did occur. A couple of days after my initial post, I was typically chatting with a rep--by this time the only point in my entire life was to get the internet turned back on lol--who somehow came up with a new phone number for me to call to get some "serious" help. I was connected with a girl who said "oh, you're on the schedule to be called at 10am". Which didnt happen. So I called back after 10 and was transferred to a guy who said "I dont understand why somebody hasnt just reset your account". Which he did, and said the service would be on by the next morning. Which is wasnt. So I called back again just saying "my service was sopposed to be on now but it isnt--could you find the problem for me?" And finally the subject of the $64 due on my account was addressed only to find that the charge was for who knows what. So the next guy took that off my bill, bringing it back to its zero balance, pushed a magic button and I was back in the game. FINALLY! But as stated, there was no call, no explanation, nothing except Oh, your bill is due. Haha, needless to say I didnt have any trouble getting that credit! So in retrospect I dont know what the point of that whole experience was to be...maybe that you just cant control everything--or maybe that patience is a virtue? All I know is that now I'm looking for Damian and that unexact amount and method of compensation lol!! **(Many thanks to all who read my post and commiserated with me! )

How rare is it, this is exactly the problem i have been experiencing over a month, i have called or chatted 5 times been Told i will get a callback in 5 business days, i am a month in and still no callback. Same code they finally gave me on the 5th contact. I was just going to cancel my account and have my brother sign up for a totally new account and tell them he just moved in.

code i was given (Identity Theft Multiple Countries:I92)