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Solved
Downgrade
My work has significantly cut back my hours so we are searching for ways to conserve and my current target is the internet. At the moment we are on the 50gb gen 5 plan. I was wondering if we could switch to the 30gb plan while under contract w/o resetting our current contract for now and perhaps bring in back up to the 50gb plan next year at some point?
Hi yuromastic,
Thanks for posting. What MarkJFine said is correct, you can change your service plan yourself via the Shop/Upgrade tab. There won't be any change to your committment date since you're just changing from one Gen 5 plan to another.
Not sure they are able to downgrade your service plan while in contract, it will be Monday before we know for sure when the reps get back into the office. However, be aware, you most likely can only change your plan one time while in contract (I know we can certainly get upgraded once), so if you are able to downgrade, you most likely wont be able to upgrade back to the 50GB plan next year.
Either way, I believe you can do that from the Shop/Plans & Pricing page now.
Hi yuromastic,
Thanks for posting. What MarkJFine said is correct, you can change your service plan yourself via the Shop/Upgrade tab. There won't be any change to your committment date since you're just changing from one Gen 5 plan to another.
