Forum Discussion

Karissa's avatar
Karissa
Freshman
6 years ago

Early termination fee and misrepresentation of service

I signed up for Hughesnet in 2017. When I originally signed up for service, I was told by a company representitive that basic internet use (browsing, video streaming on my smart tv, etc.) would be no...
Early Termination Fee
  • Liz's avatar
    Liz
    6 years ago

    Hi Karissa,

     

    I see it's your first post here, so welcome to the community!  Thank you for reaching out, we can address your concerns. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with some information for you regarding your account.

     

    Your cooperation, patience, and understanding are much appreciated.

     

Karissa's avatar
Karissa
Freshman

Yes, I hate feeling like I have to do that... 

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

The agency you mention is not a government agency; they are a middleman between consumers and companies. They give Hughesnet an A+ rating, which is the highest rating they give to companies. This means they consider Hughesnet a very good company. 

 

If you report to the agency, Hughesnet will have up to 30 days to reply to you, and you will not get any help here on this site, as your report to the agency ties their hands. 

 

 If you're smart, you will avoid tying the hands of the HN staff here and you will calmly and politely present your case , and  give the Hughesnet staff on this site (all of whom are corporate employees with much more authority than the people you talk to on the phone or via chat) a chance to look into your help and help you.   

 

Your choice, of course. 

 

Karissa wrote:

Yes, I hate feeling like I have to do that... 

 

  • Karissa's avatar
    Karissa
    Freshman
    6 years ago

    Thanks maratsade. I am not sure who can/cannot help - I am just trying to get assistance somewhere since the Customer Service line could not assist. If my complaint is solved through here, I will of course close my complaint with the better business bureau.

    • Liz's avatar
      Liz
      Moderator
      6 years ago

      Hi Karissa,

       

      I see it's your first post here, so welcome to the community!  Thank you for reaching out, we can address your concerns. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with some information for you regarding your account.

       

      Your cooperation, patience, and understanding are much appreciated.

       

      • Karissa's avatar
        Karissa
        Freshman
        6 years ago

        Thank you for your quick help here! I very much appreciate it.