Forum Discussion

Karissa's avatar
Karissa
Freshman
6 years ago

Early termination fee and misrepresentation of service

I signed up for Hughesnet in 2017. When I originally signed up for service, I was told by a company representitive that basic internet use (browsing, video streaming on my smart tv, etc.) would be no...
Early Termination Fee
  • Liz's avatar
    Liz
    6 years ago

    Hi Karissa,

     

    I see it's your first post here, so welcome to the community!  Thank you for reaching out, we can address your concerns. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with some information for you regarding your account.

     

    Your cooperation, patience, and understanding are much appreciated.

     

Karissa's avatar
Karissa
Freshman

Thanks maratsade. I am not sure who can/cannot help - I am just trying to get assistance somewhere since the Customer Service line could not assist. If my complaint is solved through here, I will of course close my complaint with the better business bureau.

Liz's avatar
Liz
Moderator
6 years ago

Hi Karissa,

 

I see it's your first post here, so welcome to the community!  Thank you for reaching out, we can address your concerns. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with some information for you regarding your account.

 

Your cooperation, patience, and understanding are much appreciated.

 

  • Karissa's avatar
    Karissa
    Freshman
    6 years ago

    Thank you for your quick help here! I very much appreciate it.

    • Liz's avatar
      Liz
      Moderator
      6 years ago

      You're welcome, Karissa! Feel free to drop by again if you need.