Forum Discussion

big41's avatar
big41
Freshman
6 years ago

EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

I AM BEING CHARGED $145.00 FOR ETF I NEVER AGREED TO THIS CHARGE HUGHES NET INTERNET VOIDED THERE CONTRACT  BY NOT GIVING ME THE INTERNET SPEEDS THAT WERE EXPECTED ALSO HUGHES NET INTERNET DOES NOT S...
Early Termination Fee
Amanda's avatar
Amanda
Moderator
6 years ago

Hello big41,

 

Welcome to our community and thank you for your post. You are absolutely right, our service is not recommended for online, real-time gaming or cell signal boosters/extenders. I have located your account already, have opened a case and will do a full account review. 

 

Just to clarify, are you stating that when you called to cancel you were told about the early termination fee and opted to not cancel because you do not feel you should pay the fee? Or did you tell the agent you wanted to cancel and agreed to cancel but just told the agent you were not going to pay the fee?

 

Thank you,

Amanda

  • big41's avatar
    big41
    Freshman
    6 years ago
    I wanted to cancel but did not agree to the etf I cancelled because slow speeds ,gaming,and phone booster This is clearly on your end I paid my bill each month expecting internet that would be useful for what I needed however that was not the case
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      6 years ago

      "I wanted to cancel but did not agree to the etf"

       

      You agree to the terms of the service agreement (including the ETF) when you accept installation of the service. 

       

      See http://legal.hughes.com/

      • big41's avatar
        big41
        Freshman
        6 years ago
        Hughes net did not provide me with fast internet and internet that would work for what I needed
    • Amanda's avatar
      Amanda
      Moderator
      6 years ago

      Hello big41,

       

      Unfortunately your sales call is not available since you ordered service almost 2 years ago. If you do not agree to the $145 early termination fee you can reactivate your account until your contract has expired.

       

      Thank you,

      Amanda