Hello big41,
Welcome to our community and thank you for your post. You are absolutely right, our service is not recommended for online, real-time gaming or cell signal boosters/extenders. I have located your account already, have opened a case and will do a full account review.
Just to clarify, are you stating that when you called to cancel you were told about the early termination fee and opted to not cancel because you do not feel you should pay the fee? Or did you tell the agent you wanted to cancel and agreed to cancel but just told the agent you were not going to pay the fee?
Thank you,
Amanda
"I wanted to cancel but did not agree to the etf"
You agree to the terms of the service agreement (including the ETF) when you accept installation of the service.
Read the subscriber agreement: "Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy."
http://legal.hughes.com/SubAgree-03-16-17.cfm
Hello big41,
Unfortunately your sales call is not available since you ordered service almost 2 years ago. If you do not agree to the $145 early termination fee you can reactivate your account until your contract has expired.
Thank you,
Amanda
