Forum Discussion

big41's avatar
big41
Freshman
6 years ago

EARLY TERMINATION FEE HUGHES NET VOIDED THERE CONTRACT!!

I AM BEING CHARGED $145.00 FOR ETF I NEVER AGREED TO THIS CHARGE HUGHES NET INTERNET VOIDED THERE CONTRACT  BY NOT GIVING ME THE INTERNET SPEEDS THAT WERE EXPECTED ALSO HUGHES NET INTERNET DOES NOT S...
Early Termination Fee
Markhenri52's avatar
Markhenri52
New Poster
6 years ago
Hughes net is screwing me too. I have a very sick son that needs a lung transplant. The only thing he can do pretty much is play his games on his ps4 pro. He cant play them with hughes net It kicks him off all the time. I have recently moved so they made me start over with the contract I told them i didnt want their services any longer Now they want me to pay over $400 to shut it off. Never again
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    Is your son playing games in real time?  According to the Hughesnet website: 

     

    Why don't real-time games work?

     

    With satellite service, the data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. That will prevent real-time, multi-player games from establishing or maintaining a reliable connection with the gaming server.

     

    Regarding the fee for breaking the contract, you may want to open a new ticket on the myAccount and Billing page by clicking on the button labeled Start a topic.   This way the Hughesnet reps on the site can address your situation independently of other people's tickets.