Forum Discussion
Early termination fee
Hi, called customer representative on or 8/20/19. And wanted my services cancelled. I'm having a recent financial hardship. The representative cancelled my services and told me of a $250 early termina...
All HughesNet internet service includes a 24 month commitment. The 24 month commitment is stated as part of the disclaimer that the salesperson gives toward the end of the sales call, and which you must verbally agree to before you can get the service. Without the verbal answer of "yes" to their question as to whether you agree to what has just been read to you, you cannot get the service, and the sale goes no further.
The written subscriber agreement is here.
While the reps can perform sales call reviews in order to verify what was said during those calls, they are, unfortunately, only able to do so for the first three or four months after the sales call was placed. After that, the calls are no longer available for review.
I'm sure a rep will reply after they get back on Tuesday.
