Forum Discussion
Early termination fee
Hi Jess,
I see it's your first post here, so welcome to the community! I can certainly take a look into your case history for you. Do you have an estimated time period of when an offer was made? A case number would be even better.
Looking forward to hearing back. Your cooperation, patience, and understanding are much appreciated.
- I do not have a case number. I do know the issues began in July.
Hi Jess,
Thank you for your patience while I dug into your account. I'm also not seeing any mention of waiving the ETF in any of your cases. I do see we have credited you an entire month of service for the issues you called in about last July. In the more recent calls, we weren't able to complete troubleshooting before you requested cancellation. Typically we may explore other options (which can include waiving the ETF) only if we complete troubleshooting and engineering reviews the data. As it stands, the ETF is valid. I know that's not the answer you were hoping for, but I would appreciate your understanding our position.
- Yes. I initially called to cancel. But was talked into staying because I was told they could fix it. & I was told that I could cancel with no fee if the problem was not resolved. The issue was never fixed.
