Forum Discussion
Early termination fee
Hughes Net has the most ridiculous customer service I’ve ever encountered! They will LIE to you in a heartbeat and never live up to what they tell you! Very disappointed in there service! I was charge...
I do not have a case number. I do know the issues began in July.
Hi Jess,
Thank you for your patience while I dug into your account. I'm also not seeing any mention of waiving the ETF in any of your cases. I do see we have credited you an entire month of service for the issues you called in about last July. In the more recent calls, we weren't able to complete troubleshooting before you requested cancellation. Typically we may explore other options (which can include waiving the ETF) only if we complete troubleshooting and engineering reviews the data. As it stands, the ETF is valid. I know that's not the answer you were hoping for, but I would appreciate your understanding our position.
