Forum Discussion
Early Termination Fee
I am a little confused about the wording concerning the early termination fee. Does the policy state the fee is $400 minus $15 a month for each month of service only during the first the first 90 day...
Where is this supposed contract that was signed? The non-English speaking person I spoke to today said that they couldn't send it to me but that they had my signature on a 2-year contract but the email department could send it to me. This is false. No such contract exists. I recorded this hour-long call because I canceled the service in November but Hughes is claiming I didn't, so they keep withdrawing money without my permission due to some "contract" they claim they have my signature on. Then the "supervisor" said that all accounts are 2-year contracts and that sales team should have reviewed that with me and that by giving my cc to them, I agree to their terms. That supervisor said there is no signed contract. Both calls recorded. 2 different people giving excuses for why my account keeps getting charged and to stop the charges I have to pay a cancelation fee and return the equipment. I don't want the satellite in my yard or the modem, the service never worked which is why I canceled so why am I still being charged and still being told some imaginary contract or agreement was made?? This is abusive and a scam. Please address the issue asap.
As BirdDog stated, you can review all information about your contract, and early termination fees here, http://legal.hughesnet.com/Home.cfm
When your service is installed, you either sign a piece of paper that mentions the contract, or you sign digitally with their phone or tablet when they are doing the install. This is acceptance of the contract, and the contract can't be voided unless special circumstances arise. In this contract you also agreed to return your equipment (modem, power adapter, and transmitter) if leased, otherwise you will have to pay for the equipment with an unreturned equipment fee.
Nothing was ever signed, no agreement made. The installation didn't have anything stating I would be entering into a contract. He also said I would have 30 days to cancel without fees and that I would need to return the modem. We had a verbal conversation about this. Nothing else. Customer service said they had a signature. Supervisor said they didn't. You're saying a contract was signed digitally. Sales department said I agreed by giving them my cc number and accepting the installation. Still not one mention to me that there was a contract I was entering. AT&T lets you know there's a 2-year commitment- don't try to cover this obvious scam. Do you work for Hughesnet C0RR0SIVE and BirdDog? If so, you'll be added to a long list of customer service agents who have provided yet another excuse for mistreating their customers and lying about a fictional contract. If they provided a service that actually worked they wouldn't need to have people like you birddogging for them and claiming that a contract is intact... And btw claiming an actual IT person needs education on IT is pretty hilarious. Attacking the person that has the complaint doesn't make your point more valid. They shouldn't be claiming 2 different stories about having my signature, then saying I agreed verbally now you're saying the technician who put up the satellite had me digitally sign, and that I agreed to something that I never did.. Customers all over the internet including the Better Business Bureau, consumer affairs, social media, this whole community, scam alerts and others have the EXACT same complaint that I do, but maybe that's why they need people like you defending them IMMEDIATELY after my comment went up.
