Forum Discussion

Adriann2010's avatar
Adriann2010
New Poster
5 years ago

EBB

Has anyone actually had the EBB added to their account? I spent nearly 4 hours trying to do so today to be told there was an error that would take a week to resolve? 
rjk's avatar
rjk
New Poster
5 years ago

I have called 5 different times and hours on the phone for Hughes Net to keep telling me my EBB application number has expired and is not valid.  I have contacted EBB and they are telling me it is valid and good until 8/11.  I have 4 emails from EBB to prove this.   Customer service is really bad and getting the run-a-around.  About ready to give up and go with another provider.

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Did you want the HughesNet reps on this site, who are at the corporate level, to look into this for you? If so, please open a new ticket under myAccount and Billing. Click the blue "Start a topic" button and type your request. 

 

rjk wrote:

I have called 5 different times and hours on the phone for Hughes Net to keep telling me my EBB application number has expired and is not valid.  I have contacted EBB and they are telling me it is valid and good until 8/11.  I have 4 emails from EBB to prove this.