Forum Discussion
Babylove1983
4 years agoNew Poster
EBB
Hughes net customer services keeps telling me they need a representative id# to set it up on my account. I called the customer service for ebb and they said they have no idea what they are talking ab...
Liz
4 years agoModerator
Good morning Babylove1983,
I'm glad you found the community, thank you for posting. I'm so sorry for the confusion, I know this whole process is not the easiest but I hope to clarify this part for you.
The representative ID# is not mandatory for this process. IF you had a government representative help you with your application at getemergencybroadband.org, then yes, we need that representative's ID#. However, if you had no assistance from a rep, that's OK, our agent should have selected the "NO" option for whether you had help, when following our own process.
Feel free to reach out again if you have other questions.
-Liz
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