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Swmk
Freshman
7 years ago
Solved

(Edit, Liz thank you!!) Mislead upon sign up, charged a different price, and slow speeds

In the very beginning I told the sign up agent I spoke with I would be moving after a few months and he reassured me I could take and continue to use the service anywhere I go. That was a straight out...
Early Termination Fee
Liz's avatar
Liz
Moderator
7 years ago
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Good morning Swmk,

 

Ah, I see. Thank you for that. I've PMed you with a resolution. 

Swmk's avatar
Swmk
Freshman
7 years ago
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I just want to say that Liz has gone above and beyond to resolve this issue. I appreciate you Liz, and I appreciate your understanding, compassion and time helping me get this figured out. You are my hero.
Thank you!!
  • Liz's avatar
    Liz
    Moderator
    7 years ago
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    Good morning Swmk,

     

    Aw, thank you for the kind words, you're very welcome. That's what we're here for, to help. Glad to have been of assistance to you. If you need anything else, don't hesitate to reach out again.

     

     

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Mislead upon sign up, charged a different price, and slow speeds","id":"message:111186","revisionNum":5,"repliesCount":10,"author":{"__ref":"User:user:82342"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:111186"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:111186"},"body@stripHtml({\"truncateLength\":200})":"In the very beginning I told the sign up agent I spoke with I would be moving after a few months and he reassured me I could take and continue to use the service anywhere I go. That was a straight out...","body@stringLength":"2095","rawBody":"In the very beginning I told the sign up agent I spoke with I would be moving after a few months and he reassured me I could take and continue to use the service anywhere I go. That was a straight out lie because after looking for a place to live, none of the apartment complex’s allow a dish to be set up. If he would have told me in the beginning that most apartment complex’s don’t allow the dish to be set up instead of telling me I can take it ANYWHERE and use it, I wouldn’t have signed up. However he misslead me into thinking I could take it anywhere. When I explained this to the customer service agent today that I’m ready to move and can’t take it, he told me technically he didn’t mislead me because I can take the “equipment” with me regardless of if I could use it or not! Are you serious??!! I was absolutely shocked!!!! I would have never signed up if the fist agent in the beginning didn’t mislead me into thinking any place I went they would accept the service the “dish”. So basically because I can still take the “equipment” ie. the dish etc and use them as a paper weight I’m going to continue to be charged. They also are charging me more each month than I was quoted and the speeds aren’t nearly fast enough to do what the sign up agent told me it would, now I’m stuck paying a cancellation fee for being mislead. There was literally no help at all from the agent I just got off the phone with and he just kept telling me it wasn’t their fault I was mislead. Are you kidding me??!! I work in customer service and would never treat anyone like this. I will be contacting the b b b immediately! If the guy I just spoke with would have even tried to work with me on the cancellation, maybe even splitting the cost I would have worked with him, but instaed blamed me for his agent misleading me in the beginning. I’m already on a tight budget and With all the moving fees I’m already needing to pay, deposit etc for an apartment this fee is just over the top and makes it worse that it’s not my fault the complex won’t allow it. Worst customer service I have ever experienced!","kudosSumWeight":0,"postTime":"2019-04-01T15:10:19.414-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Early Termination Fee","text":"Early Termination Fee","time":"2017-03-08T23:17:17.380-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:111186_5"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4963},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:111186":{"__typename":"Conversation","id":"conversation:111186","solved":true,"topic":{"__ref":"ForumTopicMessage:message:111186"},"lastPostingActivityTime":"2019-04-08T09:28:34.408-04:00","lastPostTime":"2019-04-08T09:28:34.408-04:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:111186":{"__typename":"ModerationData","id":"moderation_data:111186","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:111186_5":{"__typename":"Revision","id":"revision:111186_5","lastEditTime":"2019-04-04T04:32:01.183-04:00"},"ForumReplyMessage:message:111263":{"__typename":"ForumReplyMessage","id":"message:111263","conversation":{"__ref":"Conversation:conversation:111186"},"author":{"__ref":"User:user:82342"},"revisionNum":1,"uid":111263,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: (Edit, Liz thank you!!) Mislead upon sign up, charged a different price, and slow speeds","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:111263"},"parent":{"__ref":"AcceptedSolutionMessage:message:111212"},"body":"I just want to say that Liz has gone above and beyond to resolve this issue. I appreciate you Liz, and I appreciate your understanding, compassion and time helping me get this figured out. You are my hero.
Thank you!!","body@stringLength":"222","rawBody":"I just want to say that Liz has gone above and beyond to resolve this issue. I appreciate you Liz, and I appreciate your understanding, compassion and time helping me get this figured out. You are my hero.
Thank you!!","kudosSumWeight":1,"repliesCount":1,"postTime":"2019-04-04T04:31:18.194-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:111263_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4611},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCwxMTEyNzUsMTExMjc1","node":{"__ref":"ForumReplyMessage:message:111275"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742462231836":{"__typename":"CachedAsset","id":"theme:customTheme1-1742462231836","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Mislead upon sign up, charged a different price, and slow speeds","moderationData":{"__ref":"ModerationData:moderation_data:111212"},"body":"

Good morning Swmk,

\n\n

 

\n\n

Ah, I see. Thank you for that. I've PMed you with a resolution. 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"108","postTime":"2019-04-02T10:51:43.922-04:00","lastPublishTime":"2019-04-02T10:51:43.922-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4736},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:111186/message:111212","readOnly":true,"editFrozen":false,"body@stringLength":"123","rawBody":"

Good morning Swmk,

\n\n

 

\n\n

Ah, I see. Thank you for that. I've PMed you with a resolution. 

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Mislead upon sign up, charged a different price, and slow speeds","moderationData":{"__ref":"ModerationData:moderation_data:111275"},"body":"

Good morning Swmk,

\n\n

 

\n\n

Aw, thank you for the kind words, you're very welcome. That's what we're here for, to help. Glad to have been of assistance to you. If you need anything else, don't hesitate to reach out again.

\n\n

 

\n\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-04-05T09:52:18.631-04:00","lastPublishTime":"2019-04-05T09:52:18.631-04:00","metrics":{"__typename":"MessageMetrics","views":4539},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:111186/message:111275","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"277","rawBody":"

Good morning Swmk,

\n\n

 

\n\n

Aw, thank you for the kind words, you're very welcome. That's what we're here for, to help. Glad to have been of assistance to you. If you need anything else, don't hesitate to reach out again.

\n\n

 

\n\n

 

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