Forum Discussion

sarahlaskey's avatar
sarahlaskey
Freshman
5 years ago

ETF Dispute Case #126868935

During my initial sales call, the agent failed to mentioned that I would be subject to a 24 month contract and up to a $400 ETF, despite the fact that I asked her to explain the cancellation policy a...
Early Termination Fee
Liz's avatar
Liz
Moderator
5 years ago

Hi Sarah,

 

  I see it's your first post here, so welcome to the community! I appreciate you providing the case number and a summary of the issue. I can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.


Your patience and understanding are much appreciated.

 

 

Thanks,

Liz

 

  • sarahlaskey's avatar
    sarahlaskey
    Freshman
    5 years ago

    Thank you for your quick response, Liz. I will await an update.