Dispute

Kurtzsm80,

 

If you have already canceled the service, I am unable to make any alterations to the account at this time. This includes launching investigations, as this can only be done when the account is still active. If you have not canceled yet, please private message me the phone number associated with your account and I will begin reviewing the sales call. Normally we are able to locate your account though the community, however, you did not sign up with an associated HughesNet account. 

 

-Damian 

Sorry that you're going thru this terrible ordeal. I totally identify with your comment about the sales/installation person lying, misrepresenting, and omitting vital facts and minimizing the importance of the "Installation Confirmation" you were asked to sign before he left. <br>We had the same experience. We were never told about Hughesnets policies regarding the many ways in which they manipulate and control what little data allowance your package has. We were told our data was strictly" High Speed" until our data plan was exhausted, and that after that, we would be slowed down until more data was added or plan renews. <br>We, just as you, were MANAGED by customer service. Asked to wait, to try this, try that, give it time, let's see in your next statement period... Etc. They have used every imaginable dishonest, unethical tactic in their arsenal on us. <br>Additionally, we were required to purchase our Hughesnet equipment prior to install. Our installation tech did NOT install the Dish or gen5 Radio that we purchased. He, instead, connected our new modem to and existing dish with a gen4 radio left by a previous customer. However, Hughesnet has the new gen5 Radio and serial number listed on my account as my equipment and they absolutely refuse to provide the upgraded equipment that we paid cash for. <br>I have had to stop using my fire tv, stop using my Alexa dots, I've had to have Dish Network installed and worst of all, I've had to loose my 14 year old son, a highschool freshman, by way of him relocating to his dad's home in another state due to his inability to access his remote learning and online classes in our home. <br>I've also been told no customer service call records exist for my many contacts and complaints. We even spent a couple months with the bureau mediating in an attempt to obtain the equipment we bought and obtain any decent internet service. <br>Hughesnets responses to bureau were wildly skewed, untruthful, misrepresentative of the service, my account, my communication with them, and Hughesnet humiliated us in their handling of the bureau complaint. They have ignored my emails and attached photos of the radio serial number in use here.<br>Why, here in America, do we, as consumers, have no recorse?