Forum Discussion
ETF Dispute Case #126868935
During my initial sales call, the agent failed to mentioned that I would be subject to a 24 month contract and up to a $400 ETF, despite the fact that I asked her to explain the cancellation policy a...
Hi Sarah,
I see it's your first post here, so welcome to the community! I appreciate you providing the case number and a summary of the issue. I can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results.
Your patience and understanding are much appreciated.
Thanks,
Liz
Thank you for your quick response, Liz. I will await an update.
