Forum Discussion

sarahlaskey's avatar
sarahlaskey
Freshman
5 years ago

ETF Dispute Case #126868935

During my initial sales call, the agent failed to mentioned that I would be subject to a 24 month contract and up to a $400 ETF, despite the fact that I asked her to explain the cancellation policy a...
Early Termination Fee
Liz's avatar
Liz
Moderator

Also: Was the number on file, ending in 22, the same number used to call and sign up?

 

sarahlaskey's avatar
sarahlaskey
Freshman
5 years ago

Are these replies made public? I can send you my number in a private message if that is OK. 

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi Sarah, 

     

    Posting in the community threads are visible to the public, but you can privately message me the number you used to call sales to better help us locate the sales call.

     

    Thanks,

    Liz

     

    • sarahlaskey's avatar
      sarahlaskey
      Freshman
      5 years ago

      Phone number sent. Thank you for helping. 

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Good morning Sarah,

         

        I see you called in and was able to get your concerns addressed, glad to see that. If you have any other concerns, please don't hesitate to contact us again.

         

        Thanks,

        Liz