Forum Discussion

sarahlaskey's avatar
sarahlaskey
Freshman
5 years ago

ETF Dispute Case #126868935

During my initial sales call, the agent failed to mentioned that I would be subject to a 24 month contract and up to a $400 ETF, despite the fact that I asked her to explain the cancellation policy a...
Early Termination Fee
sarahlaskey's avatar
sarahlaskey
Freshman

Are these replies made public? I can send you my number in a private message if that is OK. 

Liz's avatar
Liz
Moderator
5 years ago

Hi Sarah, 

 

Posting in the community threads are visible to the public, but you can privately message me the number you used to call sales to better help us locate the sales call.

 

Thanks,

Liz

 

  • sarahlaskey's avatar
    sarahlaskey
    Freshman
    5 years ago

    Phone number sent. Thank you for helping. 

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Good morning Sarah,

       

      I see you called in and was able to get your concerns addressed, glad to see that. If you have any other concerns, please don't hesitate to contact us again.

       

      Thanks,

      Liz