Advance tech support contacted me on Thursday, April 6. Still no resolution to my problem. They will contact me again on April 13.
Hard to believe that this has been going on since March 10 with no end in sight.
I am considering upgrading to Gen5.
Could a moderator advise whether or not this account issue would affect the Gen5 upgrade?
Wally Estes
Hi Wally,
Thanks for posting and providing these details. I pulled up your account to review your case history and I see what we're currently investigating for you. I wouldn't think that would have any effect on you upgrading to Gen 5, although I'm curious if the issue would carry over. Let me double check with the engineers here. Once I get an update to share I'll post back.
Your cooperation, patience, and understanding are much appreciated.
Liz,
I went ahead and scheduled my Gen 5 upgrade for the afternoon of Wednesday the 12th.
Please advise if this should be delayed or cancelled due to my current case with the account information access.
Thank you.
Wally Estes
Good morning Wally,
Thank you for the update. I haven't yet heard any feedback on whether the OID error would negatively affect your upgrade this week, but I escalated your case directly to the engineers here at corporate to address that error. If the OID error persists in the Support Center after the upgrade, please let me know so I can have the engineers work on that.
I spoke too soon... Engineering just notified me that the OID error will not impact your upgrade. Do let me know how your upgrade goes. :)
Liz, I will let you know how the upgrade goes and whether or not the OID error persists after the upgrade.
Thank you.
Wally Estes
